YOUR CAREER AS A COMPUTER USER SUPPORT SPECIALIST

Your computer technical support skills have made you the “help desk” for your family and friends. It’s about time you got paid for it.

A computer user support specialist working on his computer while talking on his headset with a client.

A Day in the Life of a Computer User Support Specialist

Your computer technical support skills have made you the “help desk” for your family and friends. It’s about time you got paid for it.


MEDIAN INCOME

$47K


ANNUAL OPENINGS

1790


PROJECTED JOB GROWTH

11%


WHAT IS A COMPUTER USER SUPPORT SPECIALIST?

Computer user support specialists provide technical assistance to computer users. They answer questions or resolve computer problems for clients in person, via phone or electronically. Computer user support specialists may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, email, and operating systems.

ARE YOU A GOOD FIT?

Computer user support specialists possess these qualities:

  • INTERPERSONAL SKILLS
  • PROBLEM SOLVING
  • STRONG UNDER PRESSURE

WHAT DO COMPUTER USER SUPPORT SPECIALISTS DO?

Male and female computer user support specialists discussing customer computer issues.

Pay attention to customers’ computer problems

Male computer user support specialist setting up computer repair equipment.

Set up or repair computer equipment and related devices

Computer user support specialist walking a customer through recommended problem-solving steps.

Walk customers through the recommended problem-solving steps.

Male computer user support specialist on headset diagnosing a customer's computer problem.

Ask customers questions to properly diagnose the problem

Computer user support specialist-training users to work with computer software.

Train users to work with new computer hardware or software.

Group of computer user support specialists meeting to discuss customer concerns.

Provide team members and managers with information about what gives customers concerns.


EDUCATION & TRAINING

Check out the educational requirements for a computer user support specialist career.

Icon of a diploma or certificate

Some college, no degree

Icon representing Job Training

None


FIND COMPUTER USER SUPPORT SPECIALISTS TRAINING

There are training and education opportunities in Michigan for COMPUTER USER SUPPORT SPECIALISTS. Enter your city below to find the location nearest to you.

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